To view transaction details, you will first need to search for the transaction in BackOffice. For an article on searching for transactions click here.
Viewing Transaction Details
1. Click the 'Actions' drop-down list and select View Details.
2. Details of the transaction will be displayed as highlighted below.
3. When you are finished, click Back (as shown above) to return to the previous screen.
Transaction Details Breakdown
This section provides a breakdown of the different fields shown in 'Transaction Details'.
|Result||The 'Result' field specifies whether the transaction was approved or declined. For more info on this field click here|
|Date/Time||This field specifies the date/time at which the transaction was processed in either AEST or NZST (depending on whether your merchant account is based in Australia or New Zealand).|
|Payment Type||This field specifies the payment medium used and the type of transaction (e.g. 'Credit Card - Auth' for an authorisation taken from a credit card, or 'Direct Entry - Debit' for bank account direct debit).|
|Channel||This field specifies how the transaction was processed. For more info on this field click here.|
|Currency||This field specifies the currency the transaction was processed using.|
|Amount||The total amount tendered in that transaction.|
|User||Applies if the transaction was processed using BackOffice or API. Will specify the user credentials used when processing transaction.|
|Source IP Address||Specifies the IP address recorded by our system as the source of the transaction request. Depending on routing and how the transaction was processed this may not necessarily represent the true source IP.|
|Account||Specifies the account (or division) which the transaction was processed under.|
|Merchant ID||Specifies the merchant account used when processing the transaction.|
|CustNumber||The customer number specified in the transaction request.|
|CustRef||The customer ref specified in the transaction request.|
|Receipt||The receipt number of that transaction. This can also be used to search for the transaction.|
|Settlement Date||The settlement date that the funds will be received for. Note this field does not specify when the funds are to be received, but rather the settlement date the transaction will be bundled with.|
|Disbursement Date||Only applies to customers who use Bambora's merchant account (e.g. Online Payments merchants). The date on which the funds will be disbursed.|
|Card Number||A partial record of the card number used to process the transaction. Only the first 4-6 and last 4 digits are included.|
|Expiry||The expiry date of the card used to process the transaction.|
|Card Type||The type of card used to process the transaction.|
|Cardholder Name||The cardholder name submitted in the transaction request.|