The Defaulted Payment Management System (DPMS) is an advanced automated service provided by Bambora for handling declined scheduled recurring (or 'subscription') payments. The service automatically re-attempts declined transactions reducing the cost of manually re-processing failed payments.
The process works according to the configured DPMS Rule. The rules are 'Retry Interval', 'Retry Attempts', 'Retry Codes', and 'Transaction Types'. According to the business need, clients can choose the time interval for re-attempt (e.g. after 3 days), the number of retry attempts (e.g., twice/thrice), the declined code to re-attempt on (e.g. 1, 5 or 51) and the transactions type (e.g, direct entry).
You can locate a DPMS-trigged transaction in BackOffice using the transaction search functionality (click here for an article on searching for transactions).
To do this, log in to BackOffice and run a search for payments via channel 'Automated Payment - DPMS' as shown below.
If you wish to talk to us around setting this up for your account please reach out to the setup team at firstname.lastname@example.org